Refund policy

Last updated: July 2026

Thank you for your purchase. Because our products are digital downloads, they are available to you immediately after checkout. Digital items cannot be “returned” in the same way as physical goods, so our refund policy is a little different.

Digital Products Are Non‑Refundable

All digital download sales are final. Once a file has been purchased and delivered, we cannot offer refunds, returns, or exchanges. This includes:

• PDF planners

• Printable worksheets

• Digital guides

• Any downloadable files delivered by email or instant download

Accidental Purchases or Duplicate Orders

If you accidentally purchased the same digital item twice, please contact us within 48 hours. We’re happy to help correct duplicate charges.

File Access Issues

If you experience trouble downloading your files, accessing your files, or opening your files, we will gladly assist you. Please reach out and we will make sure you receive the product you purchased.

Damaged or Corrupted Files

If a file arrives damaged or will not open, we will replace the file at no cost.

Contact Us

If you have any questions or need help with your digital purchase, you can reach us at:

Email: support@familyinfosystems.com Response Time: within 1–2 business days