Terms of service

Terms of Service

Last updated: July 2026

Welcome. By using our website and purchasing our digital download products, you agree to the simple terms below. These terms are here to protect you, protect us, and keep everything running smoothly.

1. About Our Digital Products

All items in our store are digital downloads. This means:

  • You receive your files instantly after purchase.

  • No physical items will be mailed to you.

  • You are responsible for saving and storing your files once downloaded.

2. Personal Use Only

Our digital products are for your personal use. You may print them for yourself or your household, but you may not:

  • Share the files publicly

  • Sell or resell the files

  • Upload the files to other websites

  • Claim the designs as your own

If you need special permission for a group, class, or organization, please contact us.

3. Payment & Billing

All payments are processed securely through Shopify’s approved payment partners. Once your payment is complete, your digital files will be available for download.

4. No Returns or Refunds

Because digital files cannot be “returned,” all sales are final. However, we will gladly help if:

  • You accidentally purchased the same item twice

  • Your file will not open

  • You did not receive your download link

We want you to have exactly what you paid for.

5. Download Access

Most download links are available immediately after checkout. If you ever lose your files, please reach out. We will do our best to help you regain access.

6. Website Use

By using our website, you agree not to:

  • Try to break, damage, or interfere with the site

  • Use our content in ways that violate copyright

  • Use our site for any unlawful purpose

7. Changes to These Terms

We may update these Terms of Service from time to time. When we do, we will change the “Last Updated” date at the top of this page. Continued use of our website means you accept any updates.

8. Contact Us

If you have questions, concerns, or need help with your digital purchase, please reach out.

Email: support@familyinfosystems.com Response Time: 1–2 business days